Frequently Asked Questions (FAQ)

Orders & Shipping

How long does delivery take?

Orders are usually processed within 1–3 business days. Delivery timelines may vary depending on your location.

Estimated delivery timelines:

  • Metro cities: 2–5 business days
  • Other locations: 4–8 business days

You will receive tracking details once your order has been shipped.

How can I track my order?

Once your order is dispatched, tracking information will be shared via email or SMS. You can use the tracking link provided to monitor your shipment status.

Do you offer free shipping?

We may offer free shipping on selected products or minimum order values. Any applicable shipping charges or offers will be shown during checkout.

Do you ship across India?

Yes, we currently deliver to most serviceable locations across India.

Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your location and order eligibility. If available, the option will appear during checkout.

Returns & Refunds

Can I return a product?

Yes, eligible products can be returned within 7 days of delivery if they are damaged, defective, incorrect, or have a genuine issue.

Products must be unused and returned with original packaging.

How do I request a return or replacement?

You can contact our support team with:

  • your order number
  • photos/videos of the issue
  • details about the problem

Our team will review your request and assist you further.

When will I receive my refund?

Approved refunds are generally processed within 5–10 business days to the original payment method.

Products & Quality

What makes LEVIX products different?

At LEVIX, we focus on creating products that combine:

  • premium quality
  • clean aesthetics
  • practical functionality
  • fair pricing

We aim to design products that elevate everyday experiences while remaining durable and comfortable to use.

Are your products durable?

Yes. We carefully focus on material quality, usability, and finishing to ensure our products are made for everyday use.

Are product colors exactly the same as shown online?

We try our best to display products as accurately as possible. However, slight variations may occur due to lighting, photography, or screen settings.

Brand & Support

Is LEVIX a new brand?

Yes, LEVIX is a growing brand built around quality, simplicity, and honest value. We believe in building trust gradually through better products and customer experiences.

How can I contact LEVIX?

You can reach us anytime at:

Email: helllo@levix.co.in

We’ll do our best to respond as quickly as possible.

Do you take feedback seriously?

Absolutely. As a growing brand, customer feedback helps us improve our products and overall experience continuously.

Will more products be added in the future?

Yes. We plan to expand thoughtfully with products that align with our values of functionality, elegance, and everyday usability.

Still Have Questions?

If you couldn’t find the answer you were looking for, feel free to contact us. We’re always happy to help.