Shipping policy

At LEVIX, we are committed to delivering your orders safely, efficiently, and on time. Every order is carefully processed and packed to ensure your products arrive in excellent condition.

We work with trusted shipping partners to provide a smooth and reliable delivery experience across India.

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During sales, product launches, or high-demand periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation along with tracking details via email or SMS.

Estimated Delivery Time

Estimated delivery timelines may vary depending on your location and courier availability.

Standard Delivery Estimates

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–8 business days
  • Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may occasionally be affected by:

  • weather conditions
  • courier delays
  • operational disruptions
  • public holidays
  • unforeseen logistical issues

Shipping Charges

  • We may offer free shipping on selected products, offers, or minimum order values.
  • Any applicable shipping charges will be clearly displayed during checkout before payment.

LEVIX reserves the right to update shipping charges or free shipping eligibility without prior notice.

Order Tracking

Once your order is dispatched, tracking details will be shared with you via email or SMS.

You can use the provided tracking link to monitor your shipment status in real time.

If you face any issues with tracking your order, feel free to contact our support team.

Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the package.

Please ensure:

  • your shipping address is accurate
  • your contact number is active and reachable
  • someone is available to receive the order

Failure to accept delivery after multiple attempts may result in order cancellation or additional shipping charges for re-dispatch.

Incorrect Address Information

Customers are responsible for providing complete and accurate shipping information during checkout.

LEVIX will not be responsible for delays or failed deliveries caused by:

  • incorrect addresses
  • incomplete information
  • unreachable phone numbers

If you notice an error in your shipping details, please contact us as soon as possible after placing the order.

Delayed or Lost Shipments

While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control.

In case of significant delays or lost shipments, our team will coordinate with the courier partner to assist in resolving the issue as quickly as possible.

Damaged Package or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:

  • your order number
  • photos/videos of the package and product
  • details of the issue

Our team will review the issue and provide an appropriate resolution.

Cash on Delivery (If Applicable)

Cash on Delivery availability may depend on:

  • serviceable locations
  • order value
  • product category

LEVIX reserves the right to restrict or disable COD for certain orders or locations.

International Shipping

Currently, LEVIX primarily serves customers within India. International shipping availability may vary depending on product and destination.

For international shipping inquiries, please contact our support team before placing your order.

Contact Us

For shipping-related support or questions, feel free to contact us:

Email: hello@levex.co.in
We are always happy to assist you.